Job Summary: Greets and receives all internal/external customers and answer phone calls for the Support Services Center while providing the highest level of customer service. Essential Functions: • Operate telephone switchboard to answer, screen and/or forward calls to the appropriate party • Greet and direct all internal/external customers to their specific destination • Schedule and maintain the log for all conference rooms as needed for departmental and external client meetings • Responsible for placing supply orders with vendors as required. • Responsible for posting outgoing mail and delivering incoming mail • Coordinate pickup and delivery of express mail services including but not limited to FedEx, UPS, Courier, etc. • Receives and signs for special deliveries as they arrive to the Support Services Center • Assist in mass mailings as required • Maintain and update voicemail messages for accurate information of Goodwill of North GA programs and events such as inclement weather, holiday closings and store/site locations • Respond professionally to all emergency situations and document necessary information in such circumstances • Perform other duties as assigned. Job Requirements and Qualifications: • High school diploma or GED required and a minimum of three (3) years of clerical/front desk experience • Must have substantial telephone switchboard experience • Must be proficient in Microsoft Office Suites • Must have excellent oral and written communication skills • Must posses a positive attitude and interpersonal skills • Must handle all information with the strictest of confidence • Must have attention to detail and perform as a team player • Must have access to dependable transportation. Working Environment Conditions/Requirements: • Ability to perform basic office functions and work in an office environment that requires sitting for majority of the workday • Must be able to work holidays as required • The ability to push, pull and lift 30 lbs. with or without accommodations.