About our company: now 100% employee owned with a successful 81-year history, Littleton Coin Company is one of the largest direct response companies in the nation to sell coins, paper money and supplies to enthusiastic collectors. We are also one of the largest employers in Northern New Hampshire. We offer competitive pay and great benefits, including a 401(k) plan with up to a 6% match, Employee Stock Ownership Plan, onsite wellness programs and a friendly, pleasant work environment. Position is located at company headquarters in Littleton, NH. As a hands-on IT professional, you’ll work to help our employee-owners keep their systems up and running optimally. When issues arise with various systems, you’ll work to determine the underlying cause and repair. Note: some or all functions require access to sensitive customer data. Adherence to information security policies is mandatory. Primary responsibilities include: • Administering our phone system – additions, moves, changes • Setting up and deploying PCs, laptops, printers • Retiring old gear safely, including clearing information • Troubleshooting hardware and software problems, then resolving or calling in the appropriate vendor • Supporting remote access for staff and vendors • Rolling out security tools like endpoint protection, MFA and security awareness training • Supporting the Help Desk as required • Providing support off-hours as needed • Assisting with operations and other functions as required Qualified applicant will have: • Associate degree in IT or equivalent work experience • 2+ years of hands-on IT support (PCs, networks, or both) • Working knowledge of Windows desktop and servers, and Microsoft 365 • Networking basics: TCP/IP, DNS, DHCP, VLANs, Wi-Fi • Experience supporting a business phone system • Ability to troubleshoot and explain tech to those who aren’t familiar with it • Ability to lift up to 50 lbs and work under desks and on ladders • Programming skills • Excellent organizational and decision-making skills