The Customer Service Representative position is an excellent opportunity for someone who enjoys a fast paced, dynamic environment. As the face of TPC Group to our external customers, and a key supply chain contributor internally, this position is critical to TPC Group’s success. Teamwork, poise under pressure, and the drive to make a difference are required for success. DUTIES AND RESPONSIBILITIES • Provides sales and customer support for assigned customers by acting as a contact for scheduling and service needs. • Builds and maintains business relationships with clients by providing prompt and accurate service to promote customer loyalty. • In addition to receiving and processing orders, serves as a customer advocate, responsible for ensuring that order quality, quantity, and scheduling meet the customer requirements. • Serves as a contact for customers and / or products in relation to the placement and scheduling of orders and deliveries. Initiates and / or receives these orders via phone, email or eFax and updates forecasts and plans as information is received. • Troubleshoots customer concerns and fields technical questions. Receives concerns and questions and resolves them directly or coordinates resolution with the department that can best handle the issue. • Records any issue that affects the customer in the nonconformance database and drives top quartile customer satisfaction performance. • Ensures that proper procedures for order confirmation, shipping documentation, and invoicing are followed. • Follows up on any delays in shipments and keeps the status up to date in Oracle and all scheduling applications. • Organizes paperwork from each shipment (load sheet, COA, bill of lading, etc.) and files following standard procedures. • Based on order projections and actual orders, coordinates with offsite terminals handling inbound and outbound shipments as needed to assure order execution. Schedules shipments to terminals to support planned/actual orders. • Supports change initiatives focused on supply chain improvement objectives. REQUIRED QUALIFICATIONS • Associate degree from accredited university or institution (5+ years of experience will act as a substitute) • 3+ years of experience in B2B (Business to Business) Customer Service • 3+ years of experience with an Enterprise Resource Planning (ERP) system PREFERRED QUALIFICATIONS • Bachelor’s degree from accredited university or institution • Refining / Chemical / Petrochemical industry experience • Oracle ERP systems experience Applicants must be authorized to work for any employer in the United States continually without company sponsorship