Key Responsibilities: Oil & Filter Services: Drain and replace engine oil and oil filters, and lubricate moving parts, grease fittings, and steering components. Fluid Checks & Refills: Check and top off transmission fluid, power steering fluid, brake fluid, windshield washer fluid, and testing battery levels. Tire Maintenance: Inspect tire tread depth, adjust air pressure, and perform tire rotations, balancing, or basic repairs. Multi-Point Inspections (MPI): Conduct general safety and mechanical checks on brakes, belts, hoses, lights, and wiper blades. Advisory Communication: Report worn parts, leaks, or required repairs to the service advisor and update maintenance reminder stickers or indicators. Shop Safety: Maintain a clean, organized, and hazard-free work bay following brand guidelines. Qualifications & Requirements: Education: High school diploma or equivalent is typically preferred. Experience: Entry-level position where prior mechanical experience is required (basic mechanical aptitude or prior shop/retail experience). License: A valid driver's license and a clean, insurable driving record to maneuver customer vehicles. Physical Demands: Ability to stand for long periods, work in a fast-paced shop environment, and lift 50 to 60 pounds. Career Growth: Dealership offers OEM manufacturer training and certification paths to transition into full-line automotive technician roles. Customer Service & Interaction: Active Listening: Hearing and documenting specific customer concerns regarding vehicle performance, unusual noises, or specific service requests. Jargon-Free Explanations: Translating technical automotive terms (e.g., oil viscosity, brake pad wear percentages, cabin air filter contamination) into simple, easy-to-understand language for vehicle owners. Service Recommendation: Explaining the why behind recommended maintenance items found during multi-point inspections without sounding pushy or aggressive. Internal Team Collaboration: Service Advisor Hand-Offs: Providing clear, concise, and accurate verbal or written updates to Service Advisors regarding vehicle status, additional required repairs, or delays. Service Lane Coordination: Verbally coordinating with valet drivers, parts department staff, and other technicians to maintain a fluid, efficient service bay workflow. Escalation Management: Articulating complex mechanical issues to a Shop Foreman or Lead Technician when a vehicle requires advanced diagnostics beyond express care limits. Documentation & Digital Communication: Inspection Report Accuracy: Writing detailed, objective, and legible notes on Multi-Point Inspection (MPI) sheets or digital dealership management systems (CDK, X-Time). Video/Photo Capture: Utilizing dealership tablets to record short video workarounds or take photos of worn components to visually communicate repair needs directly to customers. Work Order Integrity: Clearly documenting the exact services performed, fluid types/quantities used, and final vehicle specifications (tire pressure PSI, torque specs). Safety & Compliance: Hazard Alerts: Immediately and clearly shouting or signaling to team members regarding safety hazards in the shop, such as moving vehicles, fluid spills, or faulty lift equipment. Compliance Reporting: Accurately communicating and documenting any safety violations, equipment malfunctions, or hazardous waste disposal issues to management.