About the Role We’re looking for a customer‑focused problem solver to support our truck shop’s parts counter. This role handles both phone and walk‑in customers, helping identify parts, research solutions, and provide clear, friendly service. Parts experience is helpful but not required — curiosity and a willingness to dig for answers are essential. What You’ll Do • Assist customers at the counter and over the phone with parts inquiries • Research parts using catalogs, diagrams, vendor tools, and online resources • Provide accurate information, quotes, and order details • Coordinate with technicians and service advisors to source correct parts • Build strong relationships with repeat customers and vendors • Maintain organized work areas and accurate documentation What You Bring • Customer service experience (required) • Interest in parts, mechanical systems, or problem‑solving • Strong research skills and attention to detail • Clear, friendly communication style • Ability to learn parts systems and vendor tools quickly • Comfort working in a fast‑paced shop environment Why Join Us You’ll be part of a supportive team, helping customers solve real problems while learning the parts side of the business. If you enjoy researching solutions and delivering great service, this role is a perfect fit.