Front Desk Agent / Guest Service Representative Job Summary Comfort Suites in Huntsville, Alabama, is seeking a friendly, dependable, and customer-focused Front Desk Agent to join our team. As the first point of contact for our guests, you will play an important role in creating a welcoming environment and ensuring a positive guest experience. The ideal candidate is organized, professional, and able to manage multiple responsibilities while delivering excellent customer service. Essential Duties and Responsibilities • Greet and welcome guests in a friendly and professional manner. • Process guest check-ins, check-outs, and room assignments accurately and efficiently. • Manage reservations, cancellations, and modifications. • Answer incoming calls and provide information about hotel services, room rates, and amenities. • Process payments and maintain accurate guest and billing records. • Address guest concerns and resolve issues promptly and professionally. • Coordinate with housekeeping and maintenance to ensure guest needs are met. • Assist with group reservations, special requests, and guest accommodations. • Promote hotel services and amenities when appropriate. • Follow hotel policies, security procedures, and guest service standards. • Maintain a clean, organized, and professional front desk area. Qualifications • Previous hospitality, front desk, or customer service experience preferred. • Experience with hotel property management systems, particularly ChoiceADVANTAGE, is a plus. • Familiarity with Quore, Kipsu, or similar hotel operations platforms preferred. • Excellent communication, organizational, and problem-solving skills. • Strong attention to detail and ability to multitask. • Basic computer proficiency and familiarity with online reservation systems. • Dependable, punctual, and committed to providing excellent guest service. • Ability to work flexible schedules, including evenings, weekends, and holidays. Physical Requirements • Ability to stand for extended periods. • Ability to lift up to 20 pounds occasionally. • Ability to perform routine computer and front desk tasks. Compensation & Benefits • Starting pay of $16.00 per hour. • Supportive, team-oriented work environment. • Employee hotel discounts and applicable hospitality perks, subject to eligibility.