Capital Auto Group is looking for a customer-focused, motivated Automotive Vehicle Exchange Specialist to help customers explore opportunities to upgrade or exchange their current vehicles. This role focuses on building relationships, evaluating trade-ins, and creating a seamless customer experience while maximizing sales opportunities. What You’ll Be Doing • Connect with customers interested in upgrading or exchanging their vehicles. • Build relationships, understand customer needs, and present vehicle options. • Evaluate trade-in vehicles and determine market value. • Explain the benefits of upgrading and transitioning into another vehicle. • Negotiate trade-in values and pricing to create mutually beneficial deals. • Assist with vehicle exchange paperwork and documentation. • Build lasting customer relationships that encourage repeat business and referrals. • Perform other duties as assigned. What We’re Looking For • Experience in automotive sales, vehicle appraisals, or customer service. • Strong communication, negotiation, and relationship-building skills. • Knowledge of automotive products, vehicle features, and market trends. • Strong attention to detail and organizational skills. • Ability to thrive in a fast-paced, customer-focused environment. • Successful completion of required pre-employment screenings. What We Offer • Competitive pay • Health insurance • Paid time off (PTO) • 401(k) Why Capital? Our Greatest Capital is Our People. With 20 automotive and powersports franchises and more than 1,500 team members, Capital Auto Group combines the resources of a growing organization with the relationships and culture of a family-owned business. We’re committed to professional growth, rewarding performance, and building careers — not just filling roles. Ready for your next move? Come grow with CAPITAL! Capital Auto Group is an equal opportunity employer committed to diversity, inclusion, and a workplace where everyone can succeed.