About Aveanna Healthcare At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes. As a Care Experience Manager (CEM), you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day. Why You’ll Love This Role • On-call only every other weeks – phone-based support only, and you’ll be paid for your time • No hands-on clinical work required – focus on coordination and communication • Be part of a purpose-driven team that’s passionate about making a difference • Opportunities for advancement and career growth • Build lasting relationships with families and caregivers • Make an impact in your community What You’ll Do • Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction • Manage caregiver schedules to ensure the right match of skills and availability • Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding • Maintain accurate and up-to-date records, schedules, and reports • Participate in the on-call rotation — only once every other weeks, phone support only, and paid • Help build a strong, engaged caregiver team by fostering a positive, supportive work environment • Handle problem-solving with professionalism and empathy — turning challenges into opportunities • Manage performance and support the retention of caregivers through engagement and timely feedback What We’re Looking For • Bachelor’s degree or equivalent work experience • 2+ years of experience in sales, customer service, or a fast-paced office environment • Strong organizational and time management skills • Excellent communication, relationship-building, and problem-solving skills • Comfortable using MS Office and learning new systems quickly • Experience in recruiting or healthcare (preferred but not required) Bonus Points If You • Thrive in fast-paced environments • Are proactive, adaptable, and solution-oriented • Genuinely enjoy helping others • Want to grow into leadership or regional roles Travel Requirements Minimal local travel may be required for meetings, patient visits, or training sessions. If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally — we want to hear from you!