Our client, an established organization, is seeking a Benefits Specialist to join their team. This role supports benefits-related administration and participant services, with a strong focus on accuracy, documentation, and customer care. The ideal candidate is a self-starter who can manage multiple priorities in a fast-paced, highly regulated environment. Salary + Additional Benefits: • $45,000-$48,000 • Medical Insurance • Dental Insurance • Life Insurance • Vision Insurance • 401K – company match Location: Houston, TX Type of Position: Direct Hire Responsibilities: • Provide excellent customer service to plan participants in person, by telephone, and by email • Process life claims, accident and sickness benefit claims, and dental claims while maintaining a high level of accuracy • Process benefit enrollments, including eligibility determinations and collection of enrollment documents • Interpret plan documents, policies, and procedures to provide accurate benefit information • Complete document management tasks including collection, scanning, and verification • Support front desk coverage by answering the main office phone line and assisting participants in the office and by phone • Operate standard office equipment including postage meter, printers, copiers, and scanners • Assist with office-wide projects including mass mailings, check preparation, and timely filings • Perform specific functions through various business applications • Apply creative thinking to manage workflow and improve process efficiency Requirements: • Associate’s or Bachelor’s degree preferred • Bilingual English and Spanish preferred • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and Adobe; ability to learn and master benefits administration software and document management software • Ability to multitask in a dynamic work environment • Excellent telephone skills and customer service • Benefits administration experience preferred • Two years of administrative and/or customer service experience • Strong written and verbal communication skills • Ability to work within a highly regulated environment (including HIPAA, ERISA, Department of Labor requirements, and IRS-related guidelines) Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application. #LI-DNI