GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Your role on the team: • Monitors service calls to observe employee demeanor, technical accuracy, and conformity to company policies and standardized work • Recommends corrective action to adjust customer complaints • Serves as the direct point of contact for customer issues that require immediate attention • Escalates operational issues to the manager when required • Coordinates with FAP on invoice resolution and carrier escalation • Prepares month-end close revenue accruals reports for manager • Prepares and works with manager on QBR for customers • Determines work procedures and ensures SOPs are completed and accurate • Prepares work schedules and training for hourly employees • Approves and tracks all hourly team members' work schedules via UNITIME • Supports Senior Transportation Planners and Transportation Planners during contingencies for securing trucks for multiple customers while being cost-conscious and following business rules • Collaborates with the accounts payable team to ensure timely and accurate processing of freight bills. • Audits all invoices and assists the central billing team with all discrepancy investigation • Follows up with carriers to ensure timely receipt of invoices • Manages customer’s requirements for load planning and routing compliance • Establishes cross-training initiatives within the team • Assists manager with team member performance appraisals, discipline, and goal-setting • Travels up to 10% • Works overtime as needed based on customer requirements or departmental priorities to support customer peaks and end-of-month, quarter, or year activities What you need: • Minimum 3 years related experience and training; or an equivalent combination of education and experience • Minimum 1 year managing direct reports • Experience with Transportation Management Systems • Experience with optimization tools preferred • PC literate to include Microsoft Office products such as Word, Excel, and Outlook • Ability to write reports, business correspondence, and procedure manuals • Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form What you gain from joining our team: • Access wages early with the Rain financial wellness app. • Free telemedical access to doctors and therapists through FirstStop Health is available on the first day of employment! • Health, dental, and vision insurance after 30 days of employment • 401k match • Paid maternity and paternity leave • Access to career development, employee resource groups, and mentorship programs • Employee discounts • Access to employee perks like fitness class discounts and free access to a relaxation and meditation app • Free financial wellness programs • Daycare discount program • Opportunities to volunteer and give back to your community. • + more!  Join our Team! Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview. OR Text DELIVER to 88300 to Apply