The Customs Brokerage Operations Manager - Freight Forwarding is responsible for directing the import and/or export operations of the department and related functions of the station while maintaining a compliant, productive and profitable operation. Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Your role on the team: • Facilitate daily communication with teammates, providing support to resolve day to day issues and escalations • Lead troubleshooting efforts that analyze root causes and implement solutions • Monitors team productivity and assigns new accounts or daily workload • On-boarding new customer • Maintains Customer Relationship • Manages employees including interview, training, evaluation and coaching, as well as time and attendance for the team • Reviews daily reports to eliminate errors, including financial reports • Maintain SOP for customers What you need: • Minimum 4 to 7 years relevant experience and/or training in the industry; or an equivalent combination of education and experience • Licensed Customs Broker strongly preferred • Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations • Ability to write reports, business correspondence, and procedure manuals • Effective presentation skills • Problem Solving complex issues • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Why Build Your Career with GEODIS? • Deliver Bigger Rewards Competitive pay, with bonus opportunities available for select positions. • Deliver a Schedule That Fits Your Life Full-time, part-time, seasonal, day, night, weekend, and flexible opportunities available at many locations.* • Deliver Your Pay, Your Way Get access to your earned wages before payday with on-demand pay options. • Deliver Better Benefits Free telemedicine beginning on Day One, plus affordable medical, dental, and vision coverage after a short waiting period.* • Deliver More Time for What Matters Paid holidays, paid time off, short-term disability, parental leave, and other benefits designed to support life beyond work.* • Deliver with Confidence Your safety comes first. We are committed to maintaining clean, safe, and well-organized workplaces where every teammate can succeed. • Deliver Your Ideas Your feedback matters. We continuously invest in improving the teammate experience by listening and taking action. • Deliver Your Career Forward From warehouse operations to leadership roles, your next opportunity could be closer than you think. Approximately 10% of our warehouse teammates earn promotions each year, because we believe in developing talent from within. • Deliver Support When It's Needed Most The GEODIS Compassion Fund provides one-time financial assistance to teammates facing unexpected hardships. • Deliver a Positive Impact Give back through volunteer opportunities and support meaningful causes through the GEODIS Foundation and GEODIS Compassion Fund. • Deliver Great Work Alongside Great People Join a team that works hard, celebrates success, and supports one another every step of the way. • Deliver Your Authentic Self We're proud of our diverse workforce and inclusive culture. Employee Resource Groups, cultural celebrations, and development opportunities help everyone feel welcome and connected. • Deliver Your Future Whether you're looking for seasonal work, your first logistics role, or a long-term career, GEODIS offers opportunities to learn, grow, and build a future you can be proud of. Your next destination starts here. Come build your career with a global logistics leader that's delivering opportunities every day. *Eligibility for certain benefits varies by location, position, employment status, and length of service.