To Apply for this Job Click Here Position Summary Must be eligible to convert! Seeking an experienced engineer to provide application support, maintenance, enhancement, and operational oversight for a business-critical physical security and access management platform. This role requires a senior, hands-on resource who can take ownership of a complex AWS-hosted application and troubleshoot across front-end technologies, cloud services, databases, APIs, identity controls, and physical security integrations. This is not solely a front-end development role or an AWS infrastructure role. The ideal candidate will bring broad application support expertise, strong troubleshooting capabilities, and experience supporting cloud-native enterprise applications across infrastructure, integrations, security, and reporting domains. Core Responsibilities • Provide day-to-day production support for a cloud-based access management platform. • Troubleshoot application, integration, and data issues across UI, APIs, messaging, and databases. • Support AWS Lambda-based services and release/deployment workflows. • Monitor application health, investigate incidents, and drive root cause analysis (RCA). • Partner with business stakeholders, vendors, and internal platform/security teams. • Maintain technical documentation, runbooks, and support procedures. • Support audit/compliance needs and operational reporting. Required Skills (Must Have) • Angular and TypeScript (production support and troubleshooting) • AWS Lambda (Python and/or .NET) • REST API and integration troubleshooting • Kafka • SQL Server (MSSQL) and PostgreSQL • GitHub and GitHub Actions • AWS AI/ML integrations (Bedrock, Textract, Rekognition) • Monitoring and incident response (CloudWatch, Dynatrace, Splunk, or equivalent) • Reporting experience (Power BI, SSRS, or equivalent), including audit and operational reporting Nice-to-Have Skills • AWS services: Connect, Lex, Aurora, RDS, S3, CloudFront • AWS security services: IAM, KMS, Secrets Manager • Identity and access technologies: Active Directory, Entra ID, RBAC, CyberArk • Akamai • Terraform or CloudFormation • Automated testing tools (Tricentis preferred) Industry/Domain Experience (Preferred) • Physical security and access-control platform support • Integrations with systems such as Avigilon, Symmetry, gate controllers, and intercom/callbox solutions • Experience in regulated/compliance-driven environments Soft Skills • Strong analytical thinking and advanced troubleshooting/problem-solving ability • Ability to manage multiple priorities in a fast-paced production support environment • Clear written and verbal communication with technical and non-technical stakeholders • Proven collaboration with vendors, business partners, infrastructure teams, and security teams • Self-motivated, accountable, and able to work independently with minimal oversight • Strong documentation discipline (runbooks, incident notes, RCA, and operational procedures) • 24×7 production support and on-call participation Desired Candidate Profile • 5+ years supporting enterprise applications in production • 3+ years supporting AWS cloud-native/serverless solutions • Strong analytical troubleshooting and communication skills • Ability to manage multiple priorities and work independently To Apply for this Job Click Here Equal Employment Opportunity Statement Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.