Job Summary Job Summary • Performs technical support to staff for computer hardware and software • Collaborates with department leadership to determine project priorities of identified software and hardware needs based on NRH strategic objectives, identified through ongoing assessment • Completes inventory records for tracking institution software • Acts as a resource as requested to determine if computer performance problems are a result of knowledge, systems, or policy and procedure deficits Qualifications Education • High School Diploma or GED. Associate degree in computer science, or technical certificate in computer related field, preferred Experience • Two years of experience with computer hardware, software, including installation, repair, and troubleshooting; and dealing with local area networks and installation of PC network equipment, preferred. Licensure/Certification • Two exams are required for this position. First exam is either or CompTia A+ or Microsoft Operating System Exam. Second exam required is an Advanced Microsoft Operating System exam or Manager approved Advanced CompTia exam.