Salary Range $17.67 - $28.19 Overview Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members. Full Time Employees of Confluence Health receive a wide range of benefits in addition to compensation. • Medical, Dental & Vision Insurance • Flexible Spending Accounts & Health Saving Accounts • Paid Time Off • Generous Retirement Plans • Life Insurance • Long-Term Disability • Tuition Reimbursement • Employee Assistance Program • Adoption Assistance • Shift Differential For more information on our Benefits & Perks, click here! Summary Continual and direct patient contact. Performs diversified tasks and duties associated with inpatient admissions, surgery, emergency and outpatient registrations. Facilitate patient payments and answers the CWH Switchboard. Discusses financial responsibility with patients, maintains accurate patient account information, verifies insurance and provides excellent service to all contacts. May participate in some Financial Counseling functions. Works closely with Clinical Staff including continual communication to ensure quality patient care. IT trouble shooting for Clinical staff and Physicians. Denial Management support and research. Position Reports To: Patient Access Manager Essential Functions • Admit/register patients in a timely and efficient manner using multiple methods of communications (bedside, in-person, over the phone, etc.). Obtain all required admission/registration information to ensure an accurate medical record is created. Perform insurance verification and accurately code insurance to provide accurate billing information. • Complete forms, applications and documents accurately and in a timely manner. • Complete daily work queues, self-correct errors, participate in audits and performance improvement projects. • Answer incoming calls to the hospital including internal calls and page emergency codes per Confluence Health code protocol. Maintain physician on-call schedule. • May participate in providing Financial Counseling to self-pay and under insured patients. Demonstrate understanding of CCP and inform patients of our CCP process. • Demonstrate exceptional customer service and interact effectively with all patients, customers and members of the Health Care Team. • Escort OB patients and direct admits to their designated floor and room assignment. • Responsible to receive, document and return patient valuables on all floors. • Other duties as assigned. Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times. Qualifications Required: • High school diploma or equivalent (GED). • Must possess extensive computer skills related to Windows navigation, mouse usage, keyboarding, email communication, internet and password management. Navigate between multiple programs simultaneously. • Ability to multi-task, be accurate and have attention to detail while in a chaotic and stressful environment. • Ability to deal with an emotional environment, mental health patients, traumas, and visibly ill and injured patients. • Flexibility to work varied shifts, i.e. day, swing, night, weekend and holidays. Desired: • MA-R helpful. • Medical terminology. • Medical insurance background. • Proficient clerical skills and customer service. • Experience in payment collections. Physical/Sensory Demands O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday. F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday. C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday. Physical/Sensory Demands For This Position: • Walking - F • Sitting/Standing - F • Reaching: Shoulder Height - F • Reaching: Above shoulder height - F • Reaching: Below shoulder height - F • Climbing - O • Pulling/Pushing: 25 pounds or less - F • Pulling/Pushing: 25 pounds to 50 pounds - F • Pulling/Pushing: Over 50 pounds - F • Lifting: 25 pounds or less - F • Lifting: 25 pounds to 50 pounds - O • Lifting: Over 50 pounds - O • Carrying: 25 pounds or less - F • Carrying: 25 pounds to 50 pounds - O • Carrying: Over 50 pounds - O • Crawling/Kneeling - O • Bending/Stooping/Crouching - F • Twisting/Turning - C • Repetitive Movement - C Working Conditions: • Working environment is primarily the emergency department working with very stressful and emotional situations. Also needs to be able to handle working with visibly injured and sick patients. Requires the flexibility to work varied shifts on short notice. Job Classification: • FLSA: • Non-Exempt • Hourly/Salary: • Hourly Physical Exposures For This Position: • Unprotected Heights - No • Heat - No • Cold - No • Mechanical Hazards - No • Hazardous Substances - No • Blood Borne Pathogens Exposure Potential - Yes • Lighting - Yes • Noise - No • Ionizing/Non-Ionizing Radiation - No • Infectious Diseases - Yes