Job Title: Manager, Real Estate & Facilities Job Summary: The Manager, Real Estate Operations is responsible for the effective oversight of day-to-day operations at the corporate headquarters and for designing, launching, and managing a scalable national facilities management program for more than 100 field offices across the United States. Serving as the primary point of contact for all facilities-related needs, this role delivers exceptional customer service through a centralized, call-center-style support model. The ideal candidate is a proactive self-starter, highly organized, and skilled in managing complex facilities operations at scale, with strong communication and operational discipline. Essential Duties and Responsibilities: Headquarters Facilities Management (Kansas City): • Oversee all day-to-day operations of the headquarters facility, including maintenance, repairs, janitorial services, HVAC, electrical, plumbing, furniture, and space management. • Maintain standards for breakrooms, conference rooms, storage areas, and common spaces. • Coordinate and manage vendor relationships and performance. • Ensure a clean, safe, well-maintained, and professional work environment. • Provide support for internal meetings, events, and executive needs as necessary. • Manage facilities-related budgets, invoices, and service contracts. National Facilities Management Program: • Design and implement a centralized facilities management program for 100+ field offices nationwide. • Serve as the main remote facilities support contact ("call center" model) for all office locations. • Establish and oversee standardized service delivery processes, preventative maintenance programs, response times, service level expectations, and vendor standards and scopes of work. • Administer the facilities ticketing/work order system to ensure timely resolution of issues. • Facilitate coordination with landlords, property managers, and national service providers. • Centralize facilities support to reduce operational burden on local office staff. Preferred Education and Experience: Required Qualifications: • 5+ years of experience in facilities management, preferably managing multi-site, national operations • Demonstrated experience in remote facilities management or call center support environments • Proven ability to manage vendors and service providers at scale • Exceptional customer service orientation with strong communication skills • Highly organized, detail-oriented, and process-driven • Self-starter who thrives in fast-paced, high-growth environments Skills: • Experience supporting professional services, financial services, or corporate office environments • Experience building or scaling a national facilities program • Strong knowledge of lease administration and landlord coordination • Budget management and demonstrated success driving cost-saving initiatives • Ownership mindset with a commitment to follow-through • Ability to remain calm under pressure and provide service-oriented leadership • Ability to think and operate at a national scale while executing locally We welcome your interest in being a part of our firm. We believe in giving associates progressive opportunities, actively nurturing professional growth and giving back to the community. We are dedicated to building a diverse culture where everyone has the support they need to achieve their career goals. We offer an innovative workplace and a culture that fosters camaraderie, teamwork and work-life balance. By submitting your application, you agree to the collection and use of your personal information as described in our Employee and Applicant Privacy Notice. EOE M/F/D/V