Company Description We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash! Job Description Join our team as a Customer Service Representative at our Louisville, United States location! We're looking for a friendly and empathetic individual to provide exceptional support to our valued customers. • Answer incoming customer calls, emails, and chat messages promptly and professionally • Resolve customer inquiries, complaints, and issues with patience and a positive attitude • Process orders, refunds, and exchanges accurately and efficiently • Maintain up-to-date knowledge of products, services, and company policies • Collaborate with other departments to ensure customer satisfaction • Document customer interactions and update account information in our customer service software • Identify and escalate complex issues to appropriate team members or supervisors • Provide personalized solutions to meet individual customer needs • Contribute to a supportive team environment and assist colleagues when needed Qualifications • Excellent verbal and written communication skills • Strong problem-solving abilities and attention to detail • Active listening skills and the ability to empathize with customers • Patience and the ability to remain calm in challenging situations • Efficient time management and multitasking capabilities • Proficiency in basic computer skills and customer service software • High school diploma or equivalent • Previous customer service experience preferred • Customer service certifications are a plus • Ability to work in a fast-paced, dynamic environment • Team player with a positive attitude and willingness to learn Additional Information BENEFITS • Flexible Hours • Competitive wages • Employee discount on all food items • Advancement opportunities • Paid Training FULL TIME DRIVERS BENEFITS (in addition to above benefits): • Offered Health, Dental & Vision Insurance after 60 days of employment • Voluntary accident coverage/Critical illness coverage • Flexible Spending Accounts • Ability to contribute to a 401(k)