Company Description As a MBR Customer Service Representative (CSR), you are the first & sometimes the only person interacting with our Customers. Your contact with every Customer plays an essential role helping us create smiles by making lives easier. Your professionalism & optimism are vital to creating a pleasant experience for Customers. You are the face of Domino’s! Job Description Are you passionate about delivering exceptional customer service? Join our team as a Customer Service Representative at our Red Bud, United States location! We're looking for a friendly and professional individual to be the face of our company and provide outstanding support to our valued customers. • Greet customers warmly and address their inquiries, concerns, and requests in a timely and efficient manner • Process orders, returns, and exchanges while ensuring accuracy and adherence to company policies • Maintain a thorough knowledge of our products and services to provide accurate information to customers • Collaborate with team members to resolve complex customer issues and ensure customer satisfaction • Handle customer complaints with empathy and work towards positive resolutions • Maintain a clean and organized work environment • Assist in various administrative tasks as needed • Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting • Participate in ongoing training and development programs to enhance customer service skills Qualifications • Excellent verbal and written communication skills • Strong interpersonal skills with a friendly and approachable demeanor • Ability to remain calm and professional in high-pressure situations • Proven multitasking abilities and efficient time management skills • Problem-solving skills with a customer-focused approach • Basic computer skills, including proficiency in data entry and use of customer service software • Attention to detail and accuracy in all tasks • Flexibility to work various shifts, including evenings and weekends • High school diploma or equivalent • Previous customer service experience preferred, but not required • Ability to stand for extended periods and lift up to 25 pounds occasionally