Job Description We're looking for an energetic and organized Shift Supervisor to lead our team at our Decatur location (1135 W. Wood). As a Shift Supervisor, you'll be the backbone of our operations, ensuring smooth, efficient shifts while maintaining exceptional customer service and fostering a positive team environment. This is an excellent opportunity to develop your leadership skills and make a real impact on our store's success. • Lead and supervise shift operations, ensuring all tasks are completed efficiently and to company standards • Manage and motivate team members, providing guidance, support, and constructive feedback to drive performance • Handle cash management, including register operations, cash counts, and financial reconciliation • Answer phones, take orders, and interact with customers to deliver outstanding service and resolve concerns • Oversee food preparation, quality control, and cleanliness standards throughout the shift • Delegate responsibilities effectively and ensure all employees understand their duties • Maintain open communication with team members and management regarding operational issues and opportunities for improvement • Perform physical tasks including lifting up to 25 pounds, cleaning, and food handling as needed • Monitor inventory and communicate restocking needs to management • Ensure compliance with health, safety, and company policies during all shift operations • Train and mentor team members on procedures, customer service, and operational excellence Qualifications **Required Qualifications:** • Friendly, professional demeanor with a positive attitude and genuine smile • Proven responsibility, diligence, and reliability with strong attendance • Strong math and problem-solving skills • Excellent customer service skills and ability to handle customer interactions professionally • Demonstrated leadership or supervisory experience, or proven ability to lead and influence others • Effective communication and interpersonal skills • Ability to multitask and remain organized under pressure • Physical capability to lift up to 25 pounds regularly and perform standing/walking duties • Time management and organizational skills • Conflict resolution and problem-solving abilities **Preferred Qualifications:** • Previous supervisory or management experience in a fast-paced food service environment • Knowledge of food safety and health code standards • Proficiency with Point of Sale (POS) systems and restaurant management software • Experience with inventory management and ordering systems • Certification in food safety or ServSafe (or willingness to obtain) • Bilingual capabilities