I. POSITION: Server II. DEPARTMENT: Family Grille III. JOB SUMMARY: The primary objective of this position is to offer food, drinks, and excellent customer service to all dining room guests. IV. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: • Greets all guest with enthusiasm and friendliness. • Serves alcoholic beverages in an appropriate manner consistent with company standards. • Answers guest questions about food, beverages, and our facilities accurately and in a friendly manner. • Does side work during non-busy hours. • Speaks to guests with enthusiasm at all times. • Provides the highest level of service in accordance with our standards. • Identifies food orders when ready and delivers items to tables in a timely manner. • Maintains a professional appearance at all times. • Communicates with food and beverage staff to ensure guest satisfaction. • Reports to work as scheduled, in uniform, and ready to be in position. • Maintains a professional relationship with all coworkers. • Follows standard operating procedures. • Maintains a safe, clean, organized, and stocked work area. • Performs duties as assigned. • Maintains full knowledge of menus, and other pertinent information. • Constantly increasing knowledge of food, beverages, and other products and services. • Ensures that guest have a positive and memorable experience. • Responsible of constant sanitation, organization, and proper food handling. • Prepares work area for opening, mid-shift, or closing in accordance with company standards. • Punches clock in full uniform, ready to work V. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: • Ability to provide excellent customer service • Ability to use the point of sale terminal • Ability to learn menu items and changes in menu items. VI. MINIMUM QUALIFICATIONS: • Country club and/or restaurant experience preferred, but not required. • Ability to lift up to 40 pounds. • Ability to stand, walk, lift and bend for long periods of time. • Ability to demonstrate menu competency as outlined in the training program. • Excellent people skills and outgoing personality. • Team player, hard worker, and honest VII. REPORTS TO: Family Grille Manager