Mid America Health is growing! We're looking for a motivated Technical Support Specialist to join our team! This full-time role is ideal for someone who enjoys solving problems, takes initiative, and can work independently while providing exceptional support to our field and office staff. The ideal candidate is a strong troubleshooter who takes ownership of issues, manages priorities effectively, and is always looking for ways to improve the user experience. This is an onsite position in Greenwood, IN. Hours: (M-TH) 8am-5pm and (F) 8am-3pm, rotating on call schedule Location: Onsite in Greenwood, IN Rate: $60K to $70K/year (DOE) This position will work under the IT Manager and will primarily be responsible for: • Managing and prioritizing the IT support ticket queue while ensuring timely resolution • Providing first and second-level technical support for field and office staff • Troubleshooting Windows computers, Microsoft 365 applications, printers, mobile devices, and business software • Providing remote support to users across multiple locations • Imaging, configuring, deploying, and maintaining desktop and laptop computers • Configuring and supporting company-issued mobile phones and tablets • Diagnosing and resolving printer, peripheral, and hardware issues • Performing basic network troubleshooting • Monitoring EDR for security alerts and escalating security concerns as needed • Maintaining and tracking accurate inventory of IT and dental equipment • Assisting with IT infrastructure projects and technology initiatives • Identifying recurring issues and recommending process improvements to reduce support requests Technical Support Specialist Job Requirements: • Associate's or Bachelor's degree in Information Technology or related field, or equivalent work experience • Minimum two years of Help Desk or IT Support experience • CompTIA A+, Network+, or equivalent certifications (preferred) Technical Support Specialist ideal candidate will possess skills in: • Excellent troubleshooting, analytical, and problem-solving abilities • Strong time management skills with the ability to prioritize multiple requests independently • Ability to explain technical concepts to non-technical staff • Experience providing remote support to end users • Experience deploying and supporting Windows computers and peripherals • Experience supporting printers, scanners, and office equipment • Basic networking knowledge including TCP/IP, DNS, DHCP, Wi-Fi, and switching • Experience with Microsoft Intune or other Mobile Device Management (preferred) • Experience with Microsoft Entra ID, Active Directory, or Microsoft 365 administration (preferred) • A proactive attitude with the ability to work independently, take initiative, and follow issues through to completion