• Typically requires an Associate's degree with an emphasis in information technology, or a related discipline, along with one or more years of progressive personal computer technical experience in an information technology department. May substitute a certificate in information technology from a recognized organization (e.g., CompTIA A+, Net+, Microsoft MD-102) and equivalent experience in lieu of education. • Requires an understanding of department policies and procedures, and a working knowledge of current personal computers, relevant operating systems (Windows 10/11 and macOS), and associated peripheral equipment. • Must be customer-focused and demonstrate the ability to resolve semi-routine technical situations, communicate effectively with all levels of personnel, and explain general technical information clearly. • Must have a valid California Class C driver's license and be able to work extended hours as required to support facility maintenance windows or major events. Desired Qualifications • Proven hands-on experience supporting both Windows 11 and macOS in an enterprise or campus environment. • Familiarity with Microsoft 365 administration (Exchange Admin Center basics, Outlook profile/calendar troubleshooting, OneDrive) and Active Directory / Entra ID. • Experience with modern endpoint management and deployment tools (e.g., Microsoft Intune, Autopilot, Dell Command Update) and disk imaging/cloning software (Acronis). • Strong experience supporting conference room Audio/Visual (A/V) equipment and Zoom Rooms under time-sensitive conditions. • Basic familiarity with enterprise ticketing and procurement workflows (Jira Service Management, ServiceNow, SAP). • Patience, strong organizational habits, and a proactive approach to documentation and cable management.