Build a market-leading client experience for high-net-worth individuals and families. Lead, coach, and inspire relationship managers to deliver personalized service that deepens long-term relationships. Partner across the firm to connect clients with the right solutions at the right time. If you thrive in a high-accountability, client-first culture, this role offers the opportunity to shape growth in a key market. As a Market Director in our private client team, you will lead and develop a team of relationship managers delivering high-touch service and advice to affluent clients. You will set the market strategy, strengthen client and community partnerships, and drive disciplined growth across the Boston-area market. You will champion a strong risk and controls culture while building an inclusive, high-performing team. Job responsibilities • Recruit, lead, mentor, and manage a team of relationship managers through ongoing coaching, training, and performance development • Develop and execute market strategies to expand the affluent client segment and drive business growth across the Boston-area market • Build and maintain relationships with key clients and centers of influence to strengthen market reach and reputation • Partner with stakeholders across the firm to identify opportunities and deliver a seamless client experience • Promote a culture of excellence, collaboration, and continuous improvement within the team and with key partners • Set clear performance expectations and provide regular feedback and coaching to help team members achieve goals • Resolve escalated client issues by coordinating timely, effective solutions and improving root-cause processes • Represent the firm at industry and community events to grow visibility and client engagement in the market • Embed risk management and controls into daily routines to support compliance and mitigate operational risk • Monitor and report on team performance, using data to inform decisions and improve outcomes • Champion client-centric initiatives that enhance personalized service and long-term relationship building Required qualifications, capabilities and skills • 10+ years of experience in banking, wealth management, or financial services with a focus on affluent or high-net-worth clients • 5 years of experience recruiting, developing, and coaching client-facing professionals across banking, lending, and investment needs • Demonstrated ability to build a client-centric culture focused on personalized service and long-term relationships • Proven business development experience, including working with strategic clients and centers of influence to drive growth • Strong communication and interpersonal skills, with the ability to influence and lead through change • Demonstrated ability to build and maintain internal partnerships that improve service delivery and client outcomes • Ability to travel up to 30% of the time, as needed Preferred qualifications, capabilities and skills • Bachelor’s degree or military equivalent