Be responsible for the customer's support experience with M365 working closely with engineering SupportM365 customers via a multiple of modalities in a 24x7x365 global support delivery team. Ability to go technically deep across M365 services and actively seek solutions to customer needs and communicate trends to leadership. Improve internal efficiency and customer happiness by finding opportunities to optimize existing processes and tools. Build a close working relationship with other engineering teams related to assigned service areas (ie, Messaging, Collaboration, Platform Admin), to leverage in case of escalations, as well as to drive product improvements. Works well in a global team environment Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering These requirements include but are not limited to the following specialized security screenings: Minimum of 2 years' experience in a customer-facing role, inclusive of interactions with internal stakeholders within an IT department Extensive experience working with customers on M365, application development and deployment Experience analyzing, troubleshooting, and providing solutions for technical issues Experience leading projects across multiple engineering organizations Experience analyzing, troubleshooting, and providing solutions for technical issues