Job Summary Responsible for developing, delivering, and tracking training activities for Service Desk and Field Services staff. Develops training processes and standards resulting in increased productivity. Responsible for collaborating with management and Human Resources in the development, implementation and tracking of training needs for employees. May provide coaching and mentoring to more junior Training Specialists. Job Responsibilities • Develops, implements, and delivers training programs to Service Desk and Field Services staff. Identifies and develops training programs through needs assessment, observations, and review of key performance indicators. • Creates training course content as appropriate for the Service Desk or Field Services staff under the direction of the Training Manager. • Designs and creates training presentations and job manuals, job aids and other support training materials. • Manages the development of training of new and existing employees on new projects, processes and systems. • Ensures coaching, development and follow up with employees after completion of the training courses. • Conducts training evaluations to establish the effectiveness of the training course. • Works collaboratively with the Training Manager in the planning, development, presentation and evaluation of Service Desk and Field Services training programs. • Assesses requests for new training programs and changes to existing training programs and scheduling processes. • Assesses each course within a proposed program to identify the training facility and the resource requirements. Identifies the effect impact of all training scheduling and resource allocation activities for both the Service Desk and the Field Services organizations. • Creates change management and communications documentation as identified the preestablished communication plan. • May provide coaching and mentoring to more junior Training Specialists About Walgreens Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.