Primary Details Time Type: Full time Worker Type: Employee The Opportunity: The purpose of this role is to manage essential process documentation and project implementation of functional and technical solutions by collaborating with business partners to gather business requirements, provide expertise and guidance and help execute plans to enhance business capability, achieve results and support organizational growth. • Location: Madison, Wisconsin; New York City, New York • Work Arrangement: This role is hybrid, where you will be expected to be in the office 2-3 days per week. • The salary range for this role is: $89,500 - $168,000, depending on experience and geographic location Your New Role • Develop implementation and improvement plans by eliciting complex business requirements from key stakeholders through multiple processes to identify business needs, evaluate requirements and desired outcomes, analyze gap between current and future state and recommend solutions • Translate business needs into actionable processes by evaluating information gathered from multiple sources, reviewing needs analysis findings, escalating questions and clarifying issues to create, communicate and define user requirements for the development of effective solutions • Assess, document and communicate impact of change to business and individuals by collaborating with internal and external key stakeholders to analyze information needs and functional requirements, accurately define costs, schedule timeline and evaluate interdependencies to develop business requirements documentation for key stakeholder engagement • Build relationships with developers and subject matter experts by regularly communicating to establish the technical vision, analyze tradeoffs between usability and performance needs and gather information to meet requests within area of responsibility and achieve departmental service level agreements • Influence the adoption of continuous improvement initiatives by assessing alignment of current process, program and systems to business requirements and recognizing opportunities for standardization, increased efficiency, cost reduction, increased quality and improved user experience to enhance performance of position, team and company • Support end-users by reviewing requests, aligning process changes with business requirements and overseeing and contributing to team development of thorough process documentation to deliver effective and appropriate solutions • Identify training requirements for assigned projects and business units by providing input to the training plan, supporting the development of training materials and participating in the training for assigned projects as required • Identify and eliminate risks to complex change implementation by planning user acceptance testing, clarifying and ensuring developers understand requirements, coordinating users, executing tests, monitoring test completion, escalating issues and soliciting feedback to support accurate testing and alignment with desired outcomes • Serve as business analyst expert by guiding and mentoring lower-level analysts as required and collaborating with management to ensure team alignment with key stakeholder objectives • Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun Required Qualifications • Bachelor's Degree or equivalent combination of education and work experience Preferred Experience • Project management experience • Business analysis and improvement experience Preferred Competencies/Skills • Understand the principles underlying the relationship among facts and apply this understanding when solving problems • Identify and articulate improvement opportunities and translate them into tangible business deliverables • Foresee potential obstacles and challenges, identifying root cause and recommending plans to address • Assist with defining a project's scope • Effectively present thoughts to influence and persuade organizational leaders and key stakeholders to adopt innovative recommendations • Utilize advanced written and oral communication skills to inform key stakeholders • Manage large scale and complex projects; facilitate project planning meetings with key stakeholders; • Develop and monitor strategic plans for resource acquisition; maintain accountability status for project execution • Navigate organizational structure by networking and building relationships among multiple business units • Share knowledge and educate others • Understand the needs and goals of a customer and actively look for ways to meet them • Manage expenditures to a budget • Work effectively under pressure; develop and adhere to deadlines • Demonstrate and apply business acumen • Adapt and be flexible in a complex, changing environment Preferred Knowledge • Working knowledge of needs analysis best practices and procedures • Working knowledge of requirements management methodology • Terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts • Working knowledge of relevant systems and system capabilities for business needs • Current knowledge of tools and technologies relevant to the line of work • Working knowledge of project management principles and methodology • Principles and concepts related to the insurance industry Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team. QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to: • Hybrid Working – a mix of working from home and in the office • 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis • Competitive 401(k) program with company match up to 8% • Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice • Tuition Reimbursement for professional certifications, and continuing education • Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community To learn more, click here: Benefits | QBE US. Why QBE? What if you could have a positive impact – at work and in the world? At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact. Join us now, so you can be part of our success – and we can be part of yours! https://www.linkedin.com/company/qbe-north-america/ QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search for and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information. Equal Employment Opportunity: QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship. Supplementary information Skills: Business Management, Business Process Modeling, Change Management, Critical Thinking, Customer Service, Information Technology Applications, Intentional collaboration, Managing performance, Prioritization, Process Improvements, Project Planning, Requirements Gathering, Risk Management, Sourcing Analytics, Stakeholder Management How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.