An exciting opportunity awaits you at Lightspeed Express, Powered by DHL! We are a leading courier company providing on-demand, same-day delivery services. Our mission is to provide dependable, time-sensitive delivery solutions while delivering exceptional service to our customers. No matter the circumstance, you can count on us to deliver! The core responsibilities of this role include: • Respond to customer inquiries via phone and email in a professional and timely manner. • Handle customer concerns and escalations while providing exceptional customer service. • Collaborate with internal teams and departments to resolve service issues and support daily operations. • Accurately enter and maintain customer information, addresses, item counts, and other records. • Monitor customer requests and ensure all information is updated and documented correctly. • Support day-to-day administrative functions and assist with operational communication as needed. Position: Customer Service Representative (CSR) Shift: Monday - Friday, 10:00 AM - 6:30 PM (schedule may adjust to 9:00 AM - 5:30 PM based on business needs) Pay: $21.42 per hour The ideal candidate will also possess the following skills and/or experience: • Previous customer service experience required. • Strong verbal and written communication skills. • Excellent attention to detail and data entry accuracy. • Professional, courteous, and customer-focused approach. • Basic knowledge of the Tri-State area preferred. • Strong computer skills and proficiency with Windows-based systems. • Ability to multitask and work effectively in a fast-paced environment. • Dispatch, transportation, logistics, or courier industry experience is a plus. • Strong teamwork, problem-solving, and organizational skills Our excellent benefits package includes: • Affordable medical, dental, and vision coverage available beginning on your 30th day • PTO program for all associates, including paid holidays and vacation • 401(k) with generous company match • Tuition reimbursement program • Excellent training and career advancement opportunities Role Purpose: Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution. Key Accountabilities: • Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. • Maintain customer records and update account information. • Maintain financial accounts by processing customer adjustments. • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management. • Perform other duties as assigned. Required Education and Experience: • High School Diploma or Equivalent • 0-12 months of system, data entry or reporting experience • 0-12 months of warehouse experience, preferred Our Organization is an equal opportunity employer.