Role purpose Build and lead a unified technical organization that supports the customer from application discovery through project conversion and installed-base support. This leader will bring Applications Support, Field Service and future Regional FAEs under one organization, strengthen technical selling capability, and create a scalable model for winning more projects while improving the customer experience. Key responsibilities • Lead and develop the Application Support, Field Service / Technical Service and Regional FAE capabilities under one operating model. • Hire and build the Regional FAE team, initially aligned to East, Central and West, with a focus on high-value applications and project conversion. • Establish clear engagement and handoff models between Account Managers, Regional Sales Leaders, Application Support, FAEs, Field Service, Product and Engineering. • Build a proactive applications organization that identifies customer process needs, pain points, applications and sockets, then helps convert those opportunities into specifications, trials and wins. • Raise the technical and application capability of the commercial team through coaching, field engagement, tools and structured training. • Improve the effectiveness of Application Support by establishing qualification, escalation and lead-routing standards and measurable service levels. • Lead Field Service / Technical Service as the post-sale technical capability, with focus on response, resolution, first-time fix, recurring issue reduction and customer satisfaction. • Create a closed feedback loop from field and application issues into Product, Quality, Operations and Engineering. • Partner with Regional Sales Leaders on strategic and focus accounts, major opportunities, competitive conversions and resource prioritization. • Define KPIs and operating cadence for applications and technical services, including project influence, conversion, response time, resolution, utilization and customer outcomes. • Help shape the long-term technical organization and talent strategy as the business scales. Job Requirements • 10+ years in industrial automation, process instrumentation, hygienic processing or a closely related technical market. • Demonstrated leadership of customer-facing application engineering, sales engineering, technical service or similar teams. • Strong technical-commercial judgment with the ability to connect customer processes and applications to revenue opportunities. • Experience working with distributors, system integrators, OEMs and end users. • Track record building teams, improving processes and driving change across functions. • Strong executive communication, coaching and talent-development skills. • Comfort operating as a working leader in a transformation environment. #LI-RG1