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Associate Process Manager

eClerx · eclerx.com
MumbaiLead / Manager4–8 yrs
Apply on eClerx’s site
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The job in short

Process management.

Marketing

Details

Found
9 d ago · posted 2026-10-28
Location
Mumbai, Maharashtra

Full description

Key Responsibilities Performance Monitoring & Troubleshooting • Monitor automated campaign workflows to ensure forms, approvals, and routing logic function correctly. • Identify issues across submissions, approvals, and workflow stages. • Fix functional issues inside Workfront and support stability of existing flows. Workflow Optimization & Evolution (Fusion) • Enhance and evolve campaign workflows using Workfront Fusion. • Translate business requests from campaign managers into workflow logic changes. • Develop small-to-medium Fusion workflows to improve automation. • Ensure all enhancements are compliant with governance and best practices. End-User Support & Enablement • Act as the primary SME for workflow-related questions from campaign managers and internal teams. • Provide clarifications, training, and documentation to support adoption. • Assist in onboarding teams to new or updated workflows. Required Skills & Qualifications • 4–8 years of experience with Adobe Workfront (workflow creation, forms, approvals). • Hands-on experience with Workfront Fusion for workflow enhancement or automation tasks. • Strong troubleshooting skills across Workfront processes. • Ability to translate business processes into Workfront workflows. • Strong communication skills and stakeholder engagement experience. • Experience in campaign operations, marketing workflows, or MarTech is a plus. Good to Have • Workfront or Fusion certifications • Experience integrating Workfront with AEM, CRM, or other marketing systems • Understanding of governance, naming conventions, or workflow best practices Key Must-Haves • Strong hands-on experience with Adobe Workfront (forms, approvals, workflow configuration) • Ability to monitor and troubleshoot campaign automation flows • Working knowledge of Workfront Fusion to enhance and evolve existing workflows (not a heavy integration role) • Good communication skills to support end users and clarify workflow behavior Nice-to-Have • Campaign operations or MarTech workflow experience • Workfront certifications • Experience in enterprise workflow environments This is a hybrid functional + light Fusion development role, not a Workfront admin or full-stack developer position. Kindly start sharing profiles aligned to the above requirements at the earliest.

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