Job Title Dealer Contact I Job Category Supply Chain Management Job Description What starts with YOU, moves the world! Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented (Temporary) Dealer Contact I based at our Danville, IL facility. What You Will Do: • Serve as a primary point of contact for dealer and customer inquiries related to orders, returns, credits, and account support. • Investigate and resolve customer issues in a timely and professional manner. • Process and monitor orders, claims, returns, and credit requests in accordance with established procedures. • Provide updates on order status, shipments, and delivery information. • Collaborate with teams across operations, logistics, inventory, quality, finance, and customer support to resolve issues and meet customer needs. • Research and analyze information to identify solutions and ensure accurate transaction processing. • Maintain records and documentation in accordance with company requirements. • Support continuous improvement efforts by identifying opportunities to enhance processes and customer satisfaction. Who You Are: • Customer-focused and committed to delivering exceptional service. • Organized and able to manage multiple priorities in a fast-paced environment. • Effective communicator with strong relationship-building skills. • Detail-oriented with the ability to analyze information and solve problems. • Collaborative team player who works well across functions and departments. • Self-motivated and adaptable when faced with changing priorities and business needs. What You Will Need (Education): • Bachelor's degree; or • Associate degree with related experience; or • High School Diploma/GED with relevant customer service, operations, or business experience. Skills: • Customer service and relationship management • Problem-solving and critical-thinking skills • Written and verbal communication skills • Organizational and time management skills • Data entry and recordkeeping accuracy • Proficiency with Microsoft Office applications Experience & Abilities: • Experience supporting customers, dealers, suppliers, or business partners. • Experience processing orders, claims, returns, credits, or related transactions preferred. • Ability to work effectively with multiple stakeholders and departments. • Comfortable handling competing priorities while maintaining accuracy and professionalism. • Ability to investigate issues, analyze information, and make sound recommendations. Who we are: Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com. What we offer: Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k). #LI-TE1 #LI-ONSITE Job Type Contractor Time Type Full time Work Hours 40 Travel Required No Primary Location HY US Danville, IL Address 1010 East Fairchild Street Zip Code 61832 Field-Based No Relocation Assistance Available No We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing. EOE/Minorities/Females/Veterans/Disabled