• Responsible for writing and/or reviewing / editing survey reports submitted by field staff in a manner that is consistent with company policies, procedures and standards • Closely work with field staff to give constructive feedback and resolve all open issues • Follow appropriate Operating procedure • Meet quality goals • Meet office time service goals • Monitor e-mails, and respond in a timely manner • Send reports to clients • Handle additional duties as assigned Competencies • Good written and verbal communication skills, with an ability to think, react to situations and interact with onshore counterparts /client confidently • Domain experience in Property Insurance (Preferred but not mandatory) • Audit/ QA experience will be desirable • Must be assertive, persistent, and result-oriented, ability to work in a team environment and adhere to department guidelines • Knowledgeable in Microsoft Word, Excel and Power Point Skills Requirement Technical Skills (Minimum) • Proficient with computer systems and software including Microsoft Excel, Outlook and Word • Typing Speed of at least 30 WPM and 90% accuracy Soft skills (Minimum) • Good Communication Skills – • Able to express thoughts and ideas in an accurate and understandable manner through verbal and written format with internal and external contacts • High Levels of Comprehension – • Able to understand and follow information received from field staff or from the customer • Able to identify the main idea, cause and effect, fact and opinion, make inference, compare and contrast, sequence information, and draw conclusions basis the information acquired or provided • Customer Focus • Identifies and understands the (internal or external) customer’s needs • Detail oriented with excellent follow up skills • Teamwork • Works effectively with the team to accomplish goals, takes action that respects the needs of others and those of the organization • Effective interpersonal skills • Adaptability • Maintains effectiveness despite changes to situations, tasks, responsibilities, and people • Professionalism • Conducting oneself with responsibility, integrity, accountability and excellence • Work Standards • Sets own high standards of performance Bachelor's degree