Department: MMF Marshall Family Medicine - PV Shift: Primarily Days (United States of America) Employee Type: Regular Per Diem Type (if applicable): Minimum Pay Range: $21.00 - $24.15 Job Description: POSITION SUMMARY The Authorization Specialist is an integral member of the healthcare team and is responsible for obtaining pre-certifications and pre-authorizations for procedures, durable medical equipment and medications including any other authorizations as needed per clinic. Works with internal physician office staff, patients, providers and clinical staff to facilitate a fast and efficient authorizations process. Consistently facilitates effective communication between our patients, families, insurance companies, providers and members of the patient care support staff and participates in quality performance improvement activities to support a positive patient focused customer service experience. POSITION QUALIFICATIONS Education/Licensure/Certification: • High School Diploma or GED required Knowledge: • A minimum of two years’ customer service experience preferred, preferably within a healthcare environment preferred • Experience working with patients and providers, using EPIC (electronic health record) • At least one year of experience with insurance/medication authorizations preferred Skills: • Requires exceptional communication and customer service skills, strong organizational skills, ability to prioritize and manage a great number of details and multi-task with strong follow through are mandatory. • Ability to take initiative, learn quickly and actively, participate as part of an administrative team also required. • Computer proficiency with MS Office Suite, including Word and excel, and Google applications, as well as an ability to learn new programs with ease • Must have the ability to establish and maintain effective working relationships with all levels of staff, volunteers, and the general public. • Must possess excellent interpersonal skills and be comfortable with people in all stages of health and healing. • Must adhere to HIPAA regulations and maintain clinic, provider, RN and patient confidentially • Comfortable with regularly verifying and processing insurance eligibility and obtaining authorization requests, including verifying personal credentials with external partners to obtain this information (e.g., ID.me for identity verification for VA insurance coordination).