• Sales & P&L Driving: Deliver monthly, quarterly, and annual personal loan sales targets, revenue goals, and product profitability. • Channel & DSA Management: Build, expand, and activate Direct Selling Agent (DSA) networks and external sourcing channels. • Team Leadership: Recruit, train, mentor, and supervise sales executives and managers, tracking KPIs and driving field productivity. • Risk & Compliance: Partner with credit and risk teams to maintain high portfolio quality, ensure audit compliance, and reduce first-time-right (FTR) rejections. • Digital & Cross-Sell Adoption: Drive digital loan application journeys and cross-sell value-added services (VAS). [1, 2] PB – Inbound JD Key Responsibilities: • Process cash deposits, withdrawals, check cashing, and fund transfers. • Handle demand drafts (DD), mail transfers (MC), and vault/teller box custody. • Balance cash drawers and reconcile daily tallies with zero error. • Identify counterfeit currency and adhere to strict security/KYC guidelines. • Spot basic customer needs and refer clients to branch representatives AM / PAM CASA JD • CASA Acquisition: Source New-To-Bank (NTB) Current and Savings Accounts adhering to quality, segment, and balance-criteria mix. [1, 2] • Catchment Mapping: Work with branch managers to map local catchments, run corporate/residential campaigns, and generate customer referrals. [1, 2] • Digital Onboarding: Guide and activate customers on mobile banking, net banking, and digital payment platforms. [1] • Cross-Selling: Drive revenue throu Elite / Platinum RM JD • Client Retention & Trust: Act as the primary point of contact to handle day-to-day inquiries, build rapport, and ensure high levels of customer satisfaction. • Business Development & Sales: Identify new business opportunities, pitch products or services, and execute upselling or cross-selling strategies. • Issue Resolution: Investigate customer complaints, coordinate with internal teams (such as sales, marketing, or support), and resolve problems quickly. • Portfolio & Data Tracking: Monitor client account health, analyze trends, and maintain accurate records using CRM software (such as Salesforce, Zoho, or HubSpot). • Market & Product Knowledge: Stay updated on company offerings, industry trends, and competitor strategies Taggd +1 Betterteam +1 Workable +1 Unstop +1