General Dispatch Responsibilities: • - Answer incoming phone calls in a timely and professional manner. • - Manage wave allotments and percentages for OPC/In-House marketing. • - Lead distribution: Appropriately distribute leads based on Pre-Arrival performance. • - Research and determine Owner Tour eligibility for IPC Tours. • - Book tours received from Local Marketing Agents. • - Process POS Package payments • - Assist Sales/Contracts department in creating new guests leads. • - Assist in preparing and updating all necessary tour manifests for marketing department, to better manage and track wave allotments.  • - Ensure all On-Site and Pre-Arrival leads are allocated properly according to business rules. • - Ensure all confirmation/ wake-up calls are completed in a timely manner. • - Communicate with call center on tour overages, tour wave needs, as well as maintaining efficient tour times and percentages by wave to drive maximum results. • - Assist in communicating new changes to percentages, waves or new tour times to the Marketing Team. • - Process and submit Hilton Honors points for marketing department to corporate for posting, processing and payments. • - Track and process all gifting overages for marketing department. • - Review historic volume for accurate scheduling of Reservations team. • - Weekly Lead Clean-up: • - CT to QT lead research and adjustment • - CT & NS tour clean-up • - Package Audits • SharePoint Administration:   • - Works with the business to update content as needed.  Develops and maintains file management system for internal documents and procedures.  • - Performs backup and recovery activities. • - Diagnoses and troubleshoots problems with existing applications and communicates solutions to appropriate areas.  • - Collaborates with Management as needed to resolve issues.