Location: Riley Hospital - primarily coverage in Emergency Department but may float to other areas if there is a business need. Hours: 11pm-7am - may work an average of 24 hrs/wk weeknights and weekends depending on the needs of the department Sets the tone for an exceptional experience by welcoming all guests to our organization in a friendly, helpful manner. Serves as an information resource by answering questions, providing accurate up-to-date information and giving directions to areas within the hospital and any adjoining medical facilities. Responsible for being a culture champion by embracing and demonstrating the mission and vision of the organization. Requires a concierge level customer service attitude. Key Responsibilities: • Serve as a welcoming and professional representative of the organization. • Engage with a large volume of patients, families, and visitors, we average 1,500–2,000 interactions each day • Utilize computer systems efficiently to access and communicate information. • Escort patients and family members to various locations throughout the hospital. • Assist out-of-town and out-of-state visitors by providing information about the hospital, local community, and surrounding resources Must have: • Strong customer service skills with a passion for helping others. • Flexibility to work at different locations as needed. • Comfortable initiating and engaging in conversations with patients, families, and visitors. • Ability to remain active throughout the shift, including walking approximately 10,000–15,000 steps per day. Requirements: • High School Diploma/GED required. • Previous concierge level customer service experience preferred. • Previous healthcare experience involving patient/public contact preferred.