Hours: 8am-5pm Monday – Friday, no nights, no weekends, no holidays Location: IU Health Urology – Muncie 210 N Tillotson Ave Muncie, IN 47304 Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes. Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment. Answers incoming calls and directs patients and visitors appropriately. Key Responsibilities: • Registration in Urology clinic • Check in, check out • Take copays • Phone calls, • Referrals **Preferred medical office experience** Requirements: • High School Diploma or equivalent required. • Basic Life Support (BLS) certification through the AHA preferred. • 1-2 years of relevant experience in a health care setting preferred. • Requires ability to learn and retain medical coding; ICD-10; CPT coding experience preferred. • Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred. • Requires basic proficiency in MS Office (Word, PowerPoint, Excel).