Position Summary Provides protection for staff, patients, visitors, volunteers, physicians, students, and property at the hospital • Monitors and secures environment for patients, visitors, and associates. Monitors parking facilities, pedestrian, and vehicular traffic in accordance with department and hospital policy. Patrols secured and non-secured areas. • Inspects areas for safety or hazards. • Responds to security alarms and emergency situations. • Coaches to assist patients, visitors, and associates; analyzes area problems; demonstrates how to perform assistive tasks; establishes rapport and provides feedback. • Identifies and collects data needed for problem solving. Identifies problems and takes appropriate action. Clearly and concisely documents actions taken or incidence involvement. • Follows established emergency procedures: Fire, Disaster, etc. – where to obtain information, information followed, and documentation to complete. • Demonstrates communication skills - asks questions in a way that opens up communication and uncovers problems; finds common ground in disputes and achieves cooperation with minimum conflict; consistently seeks a “win-win” resolution. • Provides clear, direct and specific instructions or information to patients and visitors - listens with patience and empathy; speaks effectively and clearly in both group and one to one conversations. • May, when so assigned, serves in capacity of K-9 unit (handler and dog) according to Carondelet K-9 Security Guidelines. • Utilizes equipment used in department (i.e. two way radio communication, o.c. spray, etc.). • Participates in the organizational record-keeping system (i.e. Event Reporting System) using established policies and procedures. • Maintains own basic skills and knowledge. Keeps aware of new security trends. • When assigned, serves in capacity as a shuttle/courier driver. • Monitors and promotes compliance with hospital policies such as solicitation, smoking, and visiting hours. • Facilitates required departmental adjustments to ensure cost-effective delivery of quality services. • Conducts investigation of reported situations and documents accordingly. • Assists Director and Operations Leads to achieve established goals of the department and CHN. • When assigned, performs in a shift lead capacity and delegates actions to be taken when Supervisory personnel are unavailable. • May be required to assist in training of new Security Officers. • Minimum Requirements • Education: High School Diploma or GED • Experience: Customer service experience (hospital or other relevant experience). • Licensure/Certifications: BLS, Current valid unsuspended Arizona Driver's License, I.A.H.S.S. Basic Training Certification must be completed within 1 year from the date of hire. • Preferred Requirements • Experience: One (1) year prior security experience in a hospital or healthcare environment. #LI-CN1