#LI-HW1 #LI-Hybrid Essential Functions and Primary Duties • Answering incoming calls from Medicaid certified, Long Term Care facilities; The calls concern technical, transmission, sequencing, and logical issues with the completion and transmission of clinical records and data files • Make outgoing calls to nursing facilities to aid in resolving data integrity issues and obtaining missing documents • Prepare various documents which may include reports, memos, letters, responses to correspondence, surveys, spreadsheets and presentations • Perform general office duties such as scanning/copying documents and preparing mailings • Ability to manage multiple tasks, prioritize responsibility and maintain structured workflows • Maintain security of and confidentiality of all protected health information • Additional responsibilities as assigned Preferred Qualifications • Bachelor’s degree • 2 years’ experience in office environment • Strong proficiency with Microsoft Office software tools, specifically Excel and Word • Strong math customer service skills • Possess strong data entry and typing skills • Possess strong analytical and problem solving skills • Be well organized with a high degree of accuracy and attention to detail • Possess ability to quality review own work and work of peers • Possess strong analytical and problem solving skills • Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally • Must be a team player who works well with a group • Ability to work with minimal supervision while fulfilling all obligations Minimum Qualifications • High School diploma or GED