Join our team and make a difference! The FT Patient Financial Advocate (Weekends Only) is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress. Schedule: Monday -Friday 9:00am -5:30 pm Hybrid Location: Ann Arbor, MI Essential Duties and Responsibilities: • Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day. • Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs. • Initiate the application process bedside when possible. • Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance. • Have reliable transportation to assist with coverage onsite and at nearby sites when needed. • Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress. • Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient. • Records all patient information on the designated in-house screening sheet. • Document the results of the screening in the onsite tracking tool and hospital computer system. • Identifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay. • Reviews system for available information for each outpatient account identified as self-pay. • Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face. • Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool. • Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs. • Other Duties as assigned or required by client contract Additional Duties and Responsibilities: • Maintain a positive working relationship with the hospital staff of all levels and departments. • Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.) • Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.). • Keep an accurate log of accounts referred each day. • Meet specified goals and objectives as assigned by management on a regular basis. • Maintain confidentiality of account information at all times. • Maintain a neat and orderly workstation. • Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct. • Maintain awareness of and actively participate in the Corporate Compliance Program. Educational/Vocational/Previous Experience Recommendations: • High School Diploma or equivalent required. • 1 – 3 years’ experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred. • Previous customer service experience preferred. • Must have basic computer skills. Working Conditions: • Must be able to walk, sit, and stand for extended periods of time. • Dress code and other policies may be different at each healthcare facility. • Working on holidays or odd hours may be required at times. Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off We are an equal opportunity employer that does not discriminate based on age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity or any other protected class in accordance with applicable laws.