We are looking for Shift Leaders to join our Jimmy John's team! Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback. Responsibilities: Team Environment: • • Support a respectful team environment • • Communicate shift priorities, goals and results with team members • • Support the training of crew members as requested • • Provide coaching and feedback to crew members Operational Excellence: • • Create and maintain a guest first culture in the restaurant • • Resolve guest issues • • Ensure Brand standards, recipes, and systems are executed • • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws Profitability: • • Drive sales goals and results • • Execute restaurant standards and marketing initiatives • • Manage cash over/short during shift • • Ensure all products are prepared according to Brand standards Skills and Qualifications: • • Fluent in English • • Restaurant, retail, or supervisory experience • • Math and writing skills • • Basic computer skills • • At least 18 years of age (where applicable) • • High School diploma or equivalent, preferred Competencies: Great Focus: • Understands and exceeds guest expectations, needs and requirements • Displays a sense of urgency with guests • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through • Resolves guest concerns by following Brand recommended guest recovery process Passion for: • Sets and maintains high standards for self and others, acts as a role model • Consistently meets or exceeds goals • Contributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision Making: • Identifies and resolves issues and problems • Uses information at hand to make decisions and solve problems; includes others when necessary Interpersonal Relationships & Influence: • Develops and maintains relationships with team members • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments Company Introduction We slice our all-natural* meats and fresh veggies in-house every day. Our fresh-baked bread is made right here where you can see it, and our house-made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh-baked bread, fresh-sliced meat and real Hellmann's® mayo - that's when the magic happens. Made with love every single day since 1983. That's Jimmy Fresh!