A. Position Overview Position Title AM Department Digital Business Unit Level/ Band Role Summary: Support the Actuarial function as a member of either the Statutory Valuation or Shareholder Reporting team, delivering accurate and timely actuarial reporting, analysis, and business insights. Responsibilities include managing statutory reserves and solvency assessments, asset share and bonus supportability analysis, surplus reporting, Market Consistent Embedded Value (MCEV) calculations, analysis of MCEV movements, and business planning activities. The role contributes to regulatory compliance, financial reporting integrity, and strategic decision-making through high-quality actuarial analysis and stakeholder engagement B. Organizational Relationships Reports To Manager/Senior Manager Supervises NA Job Dimensions Geographic Area Covered Thane Stakeholders Internal DSF Team/Training team/DBU team Stakeholders External Call center Team and other partner C. Key Result Areas Reporting · Conduct Training classroom ( Product, process, selling skills, telephonic aitiquiest, etc) for New joiners. · Handholding of new joiner through OJT. · Understand the needs of training by TNI provided by quality team · Coordination with content team for designing content as per the PFA requirement · Conduct refresher training as per TNI shared by quality team · Ensure met compliance and regulations requirement · Build the process to check the effectiveness the training · Circulate updated MIS to all stakeholder · Drive education series on product, process and ops so that it will increase the productivity of the caller and issuance rate. · Coordinate IRDA-related activities and agent credentials. · Identify knowledge gaps and coach agents. · Manage escalations from field teams and RMs. · Investigate root causes. · Coordinate resolution with stakeholders. · Maintain escalation tracker and closures. D. Skills Required Technical · Insurance, Life insurance, Telesales Behavioral Essential Desired Interpersonal skills · Communication skills · Creative thinking skills · Supervising / Leadership skills · Teamwork Skills · Influencing skills · Relationship Building skills · Decision making skills · E. Incumbent Characteristics Essential Desired Qualification Graduate Post Graduate - MBA/Exe. MBA (Preferably in Marketing or Operations ) Experience 3-5 years of experience in life insurance 1-3 years of experience in Training and quality