Job Title: Director - Program & Project Management Location: Hyderabad Experience: 15-20 years About the Role: Lead large-scale ServiceNow transformation programs at LTM, driving strategic alignment, operational excellence, and enterprise-wide business value realization from initiation through deployment and Hypercare. Role and Responsibilities (What You'll Do): • Architect robust program governance reporting structures and executive review mechanisms to ensure seamless cross-functional alignment. • Direct comprehensive program lifecycles encompassing scope, schedule, budget, deliverables, and high-impact outcomes. • Drive strategic decision-making and efficient issue resolution across complex, multi-workstream transformation initiatives. • Deliver transparent status updates and executive reporting to leadership teams and steering committees. • Oversee end-to-end delivery phases including requirements gathering, solution design, development, testing, deployment, and transition activities. • Direct multidisciplinary project teams comprising Business Analysts, Architects, Developers, Test Leads, and Change Managers. • Monitor program dependencies and delivery progress to ensure strict adherence to ServiceNow best practices and enterprise architecture standards. Qualifications (What You'll Bring): Must-Have: • Demonstrated expertise in directing large-scale ServiceNow implementation programs and multi-workstream enterprise transformations. • Proven mastery in Project Financial Management, including budget tracking, resource allocation, and P&L accountability. • Extensive experience in establishing enterprise-level Project Governance frameworks and executive reporting mechanisms. • Advanced capability in strategic Project Planning, scope management, and risk mitigation across complex deployment lifecycles. Preferred: • Master’s degree in Business Administration, Computer Science, or a related field, supplemented by industry-recognized program management certifications (e.g., PMP, PgMP, or ServiceNow Certified Master Architect). • Exceptional domain expertise in AI-centric global technology services with a strong understanding of digital transformation paradigms. • Superior leadership, executive stakeholder management, and cross-functional communication