Job Title: Senior Specialist - Architecture Location: Pune Experience: 8-12 years About the Role: LTM is seeking a Senior Specialist - Architecture to lead complex ServiceNow implementations. Drive business transformation by architecting scalable platform solutions that enhance operational efficiency across enterprise environments. Role and Responsibilities (What You'll Do): • Lead the end-to-end design, configuration, and enhancement of enterprise ServiceNow ITSM, ITAM, and ITOM modular platforms within multi-tier production environments. • Architect robust solution designs and implement complex ServiceNow projects while adhering to Agile Scrum methodologies. • Oversee advanced configurations across ITSM Pro, CMDB, Asset Management, Discovery, Service Mapping, and Event Management. • Develop custom scripts using client-side and server-side techniques alongside Glide APIs to optimize application performance. • Document all development, configurations, and technical specifications while preparing comprehensive training materials for stakeholders. • Drive cross-functional collaboration by partnering with clients and technical teams to resolve critical issues and ensure accurate information flow. • Ensure operational excellence through rigorous crisis management, time management, and proactive problem-solving strategies. Qualifications (What You'll Bring): Must-Have: • Advanced proficiency in configuring and deploying ServiceNow CMDB, ConnectedOps, CSM, DevOps, FSM, and FSO architectures. • Demonstrated expertise in ServiceNow HRSD, Integration Hub, ITAM-HAM, ITAM-SAM, and ITOM-Cloud Insights modules. • Comprehensive technical capability in ServiceNow ITOM-Discovery, ITOM-Governance, ITOM-ServiceMapping, and ITSM platforms. • Hands-on experience utilizing ServiceNow-Cloud Observability, CustomApp Development, Event Management, and GRC/IRM frameworks. • Specialized knowledge in ServiceNow Healthcare & LS, Legal, Public Sector, SPM, and TSM operational workflows. Preferred: • Bachelor's degree in Computer Science, Information Technology, or a related technical discipline. • Possession of ServiceNow Administration certification alongside multiple Certified Implementation Specialist credentials in ITSM, ITOM, and ITAM tracks. • Strong industry domain expertise in enterprise IT service management combined with exceptional analytical and customer engagement skills.