QUALITY CONSULTING GROUP, a leader in the pharmaceutical, biotech, medical devices, and manufacturing industry, is looking for a talented, highly motivated and enthusiastic to join our team. In this role, you’ll work with a highly enthusiastic team, contributing in a world-class manufacturing industry in Puerto Rico & USA Responsibilities: • Supporting the product complaint system; leading and managing product complaint investigations, performing data analysis and trending of complaint information to proactively detect signals and take appropriate actions in a timely manner. • Keep the complaints database updated as soon as factual information is available and summarize closed investigations into the database accurately. • Ensure complaint related investigations are concise, clear and science-based by reviewing and approving such investigations. • Follow-up on corrective actions derived from investigations through completion. • Possess excellent writing skills that include closing the gap between a highly technical investigation into a simple and concise document that can be understood by non-technical reviewers. • Communication and escalation of complaints, site representation on the product complaint network and generation and issuance of closure letters to patients and business partners. • Problem solving, analytical, influencing and customer service skills to operate and deliver results in a matrix-managed GMP environment. Qualifications: • Bachelor's degree in related area • Five (5) years of directly related experience to the job • Experience in project management, root cause analysis, and Corrective and Preventive Action (CAPA) determination and implementation. • Strong quality mindset with comprehensive knowledge of quality systems, cGMP compliance, and regulatory requirements. • Proficiency in Microsoft Office Suite, including Excel and Outlook. • Experience using Microsoft Teams for communication, collaboration, and cross-functional meetings. • Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities in a regulated environment. • Administrative Shift Quality Consulting Group, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.