Provide full-time triage nurse responsibilities in a call center environment, serving an urban community health center patient population, in accordance with the policies and procedures and philosophy of PCHC. All duties/responsibilities are performed across life cycle (infants, children, adolescents, and adults). Duties & Responsibilities: • Receive, triage and respond to incoming telephone calls from patients seeking clinical direction and advice. • Uses standardized adult and pediatric protocols. Seeks assistance when a protocol is not available or when clinically appropriate. • Quickly and accurately assesses patient's needs by actively listening to caller and asking proactive questions. • Directs patient to the appropriate level of care. When appropriate, ensures the patient is correctly scheduled with a PCHC provider. • Identifies emergent situations and effectively triages to higher level of care. • Makes clinically appropriate recommendations for action/intervention and issue resolution. Qualifications: • Licensed Registered Nurse (RN) in good standing without restriction in the state of Rhode Island. Must have excellent assessment, critical thinking, and communication and customer service skills. • Minimum of 5 years nursing experience in an emergency room setting, primary care, or urgent care clinic. • Work experience as a community health nurse preferred. • Strong nursing assessment skills and level of comfort working in a fast paced medical environment, both independently and as a member of the medical team. • Experience in Triage, or similar ability to rapidly use the nursing process to assess, diagnose, plan, implement and evaluate in real-time situations. • Comfortable communicating with patients with the use of interpreters. • Spanish speaking strongly preferred. Education: • Bachelor’s degree preferred or equivalent work experience. • BLS Certification required. PCHC is EOE/M/F/D/V/SO