Handles customer enquiries and shipment documentation, following MSC guidelines. Enter and monitor shipment information through use of MSC proprietary IT system. Liaise with shippers, consignees, government agencies and overseas offices as necessary. Assume documentary and customer service responsibility for all assigned shipments. Maintain efficient ocean shipments documentation and correspondence. Establish and maintain positive relationship with customers. Efficiently routing all files and shipments Provide timely and accurate response to customer inquiries regarding transportation milestones and shipment details. Observe corporate guidelines when addressing customer inquiries regarding shipments. Escalate unique or complex customer issues to the appropriate supervisor for resolution when necessary. Generate potential solutions to customer issues. Provide feedback regarding current corporate practices and metrics to order to support process efficiencies. Presence required on‑site 5 days per week Perform other related duties, as assigned.