Job Functions* Percentage Job Functions 55% Loan Origination, Processing and Servicing Assists the Financial Services Officers in preparing loan packages that meet procedural and regulatory requirements by : Assisting in the collection of personal and financial data Completing data entry for loan submission Organizing and reviewing data for completeness and accuracy (underwriting/ loan servicing, etc.) Determining and ensuring completion of compliance requirements Preparing loan closing documentation Verifying adequate insurance coverage and local, state and third party required loan documentation Following up on missing or incomplete documentation (i.e. earnings information / financial information, etc.) Completing lien and related legal entity searches, background and financial searches and flood determinations Maintaining electronic file Interpreting and satisfying loan approval conditions and reconciling verifications Completing and submitting documents for various government sponsored loans per program requirements (MoFirst, FSA, etc.) Processing loan servicing action request Post close data review and maintenance Ordering and reviewing title work and appraisals 15% Customer Service Answers the phones and assists walk in customers by assessing and interpreting customer needs. Responds to customer request and /or identifies staff member who should respond to customer request. Accepts, identifies and processes loan payments and provides receipts to customers Provides various other services which may include loan and funds held advances, payoff documentation, ordering drafts and notary services Provides standard information on rates, products and insurance to customers 15% Account Maintenance Applies standard processes, policies and procedures to determine actions on various account maintenance activities, which may include: Posting receipts and disbursements daily Monitoring daily, monthly and year end reports to identify and resolve discrepancies Processing incoming and outgoing electronic transfers Making initial customer contact on early delinquent payments Correcting customer account payment or disbursement entries Determining need for collateral releases and returning paid notes in compliance with paid in full loan procedures Monitoring insurance documentation to ensure procedural requirements are met Assists in monitoring Loan Covenants and servicing plans 15% General Office Duties Contacts service providers for office equipment and building maintenance and document shredding Orders office supplies Schedules, sets up and coordinates meetings and events for internal and external groups Authorizes invoices for office expenses Handles internal and external mail n/a Other duties as assigned to meet the needs of the organization. *Essential Functions for this position consist of all items listed under any category that make up 5% or more of the job duties. This job description is subject to change without notice.