Wellness Studio Community Specialist (Member Experience & Operations) MindFuel Method Join the team at Pittsburgh’s first Contrast Therapy + Breathwork studio, where community, growth, and vitality are at the heart of everything we do. Overview As a Community Specialist, you’re the first face guests see and the energy they remember. We’re seeking outgoing, reliable, emotionally intelligent leaders who are people-first and want to make a positive impact on their community. You don’t just sit at the desk — you circulate: greeting guests, restocking, cleaning, organizing, and actively setting the vibe so the studio runs smoothly. If you thrive in a team-first environment, love meaningful connection, and believe wellness should feel good and do good, we’d love to meet you. What You’ll Do • Welcome every guest with warmth, presence, and professionalism, setting the tone for their experience from the moment they walk through the door. • Manage bookings, memberships, and transactions using our client management software (training provided). • Respond quickly and thoughtfully to inquiries via phone, email, and text, maintaining clear and kind communication at all times. • Maintain a clean, organized, and calming environment, resetting the studio between sessions and handling opening/closing duties with care. • Support class transitions by assisting Guides, helping guests move smoothly between sauna and cold plunge, and ensuring safety protocols are upheld. • Build genuine relationships with members by learning names, remembering details, and showing up consistently with empathy and enthusiasm. • Confidently guide guests through membership and retail options, helping them find what best supports their wellness journey. • Notice and respond to studio needs proactively, staying one step ahead to keep things flowing behind the scenes. • Collaborate with your team to ensure every guest feels supported — jumping in wherever needed with a can-do mindset. • Provide feedback to leadership about guest needs, studio improvements, or operational updates — your insight helps us grow. • Host Open Flow sessions — holding space for guest in the sauna and cold plunge environment while maintaining operational cleanliness. Physical Requirements • Able to stand, walk, and move around the studio for up to 8 hours. • Comfortable lifting, carrying, or moving items up to 25 lbs (e.g., laundry baskets, dehumidifiers, yoga mats, supply boxes etc). • Capable of bending, kneeling, climbing stairs, and reaching overhead as part of regular cleaning and reset duties. • Must be comfortable working in environments with large temperature variations, including high heat (sauna) and cold, wet conditions (plunge), as cross-training may include supporting or leading Open Flow experiences in the contrast therapy space. • Comfortable with active cleaning duties and occasional fast-paced transitions during busy class hours. Who You Are • Aligned with MindFuel’s values: Growth, Vitality, and Community. • Genuinely people-focused, showing empathy, kindness, and patience in every interaction. • Self-motivated and growth-oriented, with a personal commitment to ongoing learning and development. • Outgoing, friendly, and emotionally intelligent — with a natural ability to connect with others. • Reliable and punctual, with strong organizational skills and a team-first mentality. • Thrives in a fast-paced environment: communicates clearly, multitasks with ease, and adapts quickly. • Comfortable using technology; experience with MarianaTek or similar client software is a plus. • Previous customer service or front desk experience required; fitness, wellness, or sales background strongly preferred. • Certified (or willing to obtain certification) in CPR, First Aid & AED training Schedule Expectations Available to work at least 2–3 shifts per week, with flexibility to pick up additional shift opportunities to support the team and community. Benefits • Starting at $16/hour with opportunities for growth based on performance and responsibilities. • Complimentary unlimited standby membership (valued at $299/month) — enjoy full access to sauna, cold plunge, and breathwork sessions when space is available. • Growth opportunities, including direct collaboration with MindFuel’s Founders and General Manager. • Fun, inclusive team events that foster connection, celebration, and community. • The chance to be part of a purpose-driven small business with big vision and heart. Ready to bring your energy, reliability, and people-first mindset to our team? Apply today and help us grow Pittsburgh’s most vibrant wellness community.