FRONT OFFICE REPRESENTATIVE - DENTAL FLSA: NON-EXEMPT Duties/Responsibilities: • Welcome and register patients in a courteous, professional, and efficient manner. • Schedule, confirm, and manage appointments for dental providers, including handling cancellations and reschedules. • Verify patient insurance eligibility and assist with claims, referrals, and pre-authorizations. • Collect co-pays and payments, ensuring accurate application to patient accounts. • Maintain patient records in compliance with HIPAA regulations. • Answer phone calls, schedule appointments, and direct inquiries to the appropriate team members. • Address patient concerns, complaints, and inquiries with professionalism and efficiency. • Provide financial counseling to patients, explaining insurance coverage, sliding fees, and payment options. • Scan, organize, and label documents, including medical histories, registration forms, insurance cards, paystubs, and treatment plans. • Ensure compliance with SCHC money handling policies, collecting and applying payments accurately. • Manage the scheduling for all patients and walk-ins, following up on missed or no-show appointments. • Keep patients and visitors informed of wait times. • Answer calls professionally, record accurate messages, and respond promptly. • Follow up on missed appointments and accommodate same-day requests when possible. • Submit insurance claims, referrals, and pre-authorizations as needed. • Maintain a clean, organized, and welcoming front office and waiting area. • Process and file insurance and billing documents with attention to detail. • Assist with administrative tasks such as sorting mail and preparing reports. • Coordinate with the dental team to ensure smooth patient flow. • Assist in preparing daily deposits and handling money accurately. • Participate in team meetings and training sessions to enhance skills and performance. • Perform additional tasks as needed to support the centers. Required Skills/Abilities: • Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills. • Excellent organizational skills and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Strong analytical and problem-solving skills. • Ability to prioritize tasks and to delegate them when appropriate. • Ability to function well in a high-paced and at times stressful environment. • Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more. • Proficient with Microsoft Office Suite, dental software, EMR or related software. Education and Experience: • High School Diploma or equivalent is required. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer. • Must be able to lift up to 15 pounds at times. • Must be able to travel to various center locations as required