Grand Canyon University is currently seeking a Housing Operations Manager. This position is instrumental in assisting the Housing Operations Director with the planning, operation and implementation of student housing to ensure a positive, healthy and safe living and learning environment for the students. Responsibilities: • Develop and coordinate all processes and committees related to the assignment of student housing, including the traditional school year housing and summer housing. • Assists Housing Coordinators with customer service complaints with parents/students. • Review, update and create campus residential policies alongside various staff including, but not limited to, the Dean of Students, Director of Housing and Residence Life staff. • Use the StarRez housing management system to maintain and analyze data, create and distribute reports, and assist with housing projections. • Coordinate check-in, check-outs, building audits and walk-throughs alongside Residence Life. • Collaborate with university marketing department to create and maintain housing related materials and resources. • Act in the Director of Housing’s absence when necessary, ensuring uninterrupted communications with leadership in other departments. • Assists the Director of Housing in the creation, management and oversight of the Housing department’s fiscal budget. • Continually maintain and build new relationships with similar institutions, professional vendors and other university stakeholders to ensure industry-best products and services are offered to residents. • Hold to and research industry-best practices and education by subscribing to industry trade literature, attending industry conferences and interacting in professional organizations. • Meet weekly with direct reports to coach, receive project status updates, and provide professional assistance. • Plan and create staff professional development and team building activities and opportunities. Minimum Qualifications: • Bachelor’s degree required from a regionally accredited institution. • 3 years’ experience in student affairs, e.g, residence life, housing, student activities or other related student facing customer service role. • Ability to coach, counsel, advise and mentor staff effectively. • Ability to represent the University and Housing Operations in a professional manner. • Strong interpersonal skills. • Excellent organizational and problem resolution skills. • Proficiency with computer systems and software such as housing management software, student management software, etc. and MS Office Suite software. • Must pass background check. • Must have valid driver’s license and clean driving record. • Willingness to occasionally work outside of normal business hours including evenings, weekends and holidays. • Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University. Preferred Qualifications: • Lead or supervisory experience. • Master’s Degree. • An understanding of student development issues in post-secondary education helpful.