The KYC Operations Intmd Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi. Key Responsibilities Data Analysis & Reporting * Produce daily, weekly, and monthly KYC operational reports and scorecards. * Analyze large datasets to identify trends, risks, bottlenecks, and performance opportunities. * Develop and maintain management information (MI) dashboards and KPI reporting. * Perform data reconciliation and quality checks to ensure reporting accuracy. * Provide actionable insights to senior management through data-driven analysis. Metrics Management * Define, calculate, and monitor key performance indicators (KPIs) and service level metrics. * Track productivity, capacity, cycle times, aging, and quality metrics across KYC processes. * Support governance forums by preparing metrics packs and executive summaries. * Conduct root cause analysis for metric variances and performance gaps. Automation & Process Improvement * Identify opportunities to automate recurring reports and data processes. * Utilize tools such as Excel, SQL, Power BI, Tableau, KNIME, Alteryx, or Python to improve reporting efficiency. * Partner with Operations, Technology, and Data teams to enhance reporting capabilities. * Support implementation of new reporting solutions and dashboards. Data Governance & Controls * Ensure compliance with data governance policies and reporting standards. * Maintain documentation of reporting methodologies and data definitions. * Support audit, regulatory, and compliance requests related to KYC metrics. * Validate data sources and monitor data quality issues. Stakeholder Management * Collaborate with KYC Operations, Compliance, Risk, and Business teams. * Present findings and recommendations to managers and senior leadership. * Respond to ad-hoc data requests and business inquiries within agreed timelines. * Serve as a subject matter expert for KYC operational metrics and reporting. Required Qualifications * Bachelor's degree in Business, Finance, Statistics, Mathematics, Data Analytics, Computer Science, or related discipline. * 5-7 years of experience in data analytics, MIS reporting, KYC operations, AML, or financial services. * Strong analytical and problem-solving skills. * Advanced Microsoft Excel skills (Pivot Tables, Power Query, complex formulas). * Experience with SQL for data extraction and analysis. * Strong attention to detail and data quality. Preferred Qualifications * Experience in KYC, AML, Financial Crimes, Client Onboarding, or Compliance Operations. * Knowledge of banking regulations and KYC lifecycle management. * Experience with Power BI, Tableau, KNIME, Alteryx, Python, or other analytics tools. * Exposure to automation and process improvement initiatives. * Understanding of data governance and risk management practices. \------------------------------------------------------ ## Job Family Group: Operations - Services \------------------------------------------------------ ## Job Family: Business KYC \------------------------------------------------------ ## Time Type: Full time \------------------------------------------------------ ## Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. \------------------------------------------------------ ## Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. \------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.